Iniziale Necklace

At Shaphal Jewelry, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below:

1. Eligibility for Refunds:

Refunds are accepted within 7 days from the date you receive your order.

2. Condition of Returned Items:

To qualify for a refund, items must be returned in their original packaging and in unused, pristine condition.

3. Custom-Made Jewelry:

Please note that custom-made jewelry is non-refundable and cannot be returned due to its personalized nature.

4. Shipping Costs for Returns:

• Customers are responsible for all return shipping costs.

• If the return is due to an error on our part (e.g., incorrect item or defect), we will refund all shipping costs, including return shipping.

5. Return Process:

To initiate a return, please contact us at support@shaphaljewelry.com within the 7-day return window. Once approved, we will provide instructions for returning your item.

6. Refund Timeline:

Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

If you have any questions about our return policy, feel free to contact us at support@shaphaljewelry.com. We’re here to help!

Our jewelry is crafted from pure 14k solid gold sourced from Italy. Our unwavering
commitment has always been to deliver a superior-quality product to our valued customers.

Certainly, our jewelry is crafted from genuine 14k solid gold sourced from Italy, making it safe
to wear in water and various environments. However, we advise against exposure to acids or
chemicals, as they may affect the pristine shine and appearance of your jewelry over time. For
lasting elegance, we recommend taking appropriate precautions when handling your valuable
pieces.

Rest assured, if you receive the wrong or a defective item, we have a straightforward solution
for you. Please contact our customer service, and we will promptly email you a shipping label
along with instructions for returning. Once our team receives and reviews the item, we are at
your service to either send you the correct item, exchange it for a product of equal or greater
value, or provide a full refund for your entire purchase. Your satisfaction is our commitment.

If you're not available to receive your order, there's no need to worry. UPS will attempt to
reschedule the delivery, or you can choose to pick up your order at a UPS Access Point at your
convenience. Please be aware that we do not authorize leaving any orders outside unattended,
and all deliveries require a signature to ensure the safe and secure receipt of your purchase.
Your satisfaction and thef security of your order are our top priorities.

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.

Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.