At Shaphal Jewelry, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy below:

Eligibility for Refunds:
Returns are permitted within 7 days from the date you receive your order.

Condition of Returned Items:
To qualify for a refund, items must be returned in their original packaging and in unused, pristine condition.

Custom-Made Jewelry:
Please note that custom-made jewelry is non-refundable and cannot be returned due to its personalized nature.

Shipping Costs for Returns:
- Customers are responsible for all return shipping costs.

- If the return is due to an error on our part (e.g., incorrect item or defect), we will refund all shipping costs, including return shipping.

Return Process:
To initiate a return, please contact us at support@shaphaljewelry.com within the 7-day return window. Once approved, we will provide instructions for returning your item.

Refund Timeline:
Refunds will be processed within 2-3 business days after we receive and inspect the returned item.

If you have any questions about our return policy, feel free to contact us at support@shaphaljewelry.com. We’re here to help!